FAQs (Frequently Asked Questions)

Jump to: Questions about this website

Jump to: Questions about the Center's services

 

General FAQs
 

1) How do I start a nonprofit?

Please see "How to Start a 501(c)(3) Nonprofit Organization" for detailed steps and contact information. Other valuable resources can be found at Business Link NC, the National Council of Nonprofits, and SCORE.  
 

2) I'm not a 501(c)(3) organization. Can I still become a Member of the Center?

Membership is only offered to 501(c)(3) nonprofit organizations. However, other 501(c) organizations, academic institutions, and government agencies can become Associates. Private sector organizations or individuals can become Business Sustainers or Individual Sustainers, respectively. 
 

3) Where can I find grant money?

The Center does not make grants or dispense funds. Please see the Center's Member Directory to search for local foundations in your region of the state. Additional resources can be found at GrantStation. GrantStation offers a free weekly newsletter filled with the latest national and regional funding opportunities for nonprofits including upcoming federal deadlines that will assist the serious grantseeker. GrantStation also gives grantseekers the ability to find new grant opportunities, build a strong grants strategy, and write powerful proposals by making use of their databases, planning tools, and step-by-step tutorials. 
 

4) Do you offer pro bono assistance, legal advice, marketing help, etc?

Members can request pro bono assistance on legal, accounting, marketing, human resources, executive transition, and professional coaching issues through our Pro Bono Programs. The Center's staff do not provide consultations; however, our volunteer consultants help our Members in their expertise areas. Members can also search Information Central by topic or keyword for resources, articles, samples, and checklists, or request specific resources through Member Assistance
 

5) I called Member Assistance and got a voicemail. Can I speak to a real person?

Member Assistance is a popular service and is set up as a voicemail system so that inquiries can be responded to fairly in the order they are received within 24 to 48 hours. To receive a full and complete answer to your inquiry, please give adequate detail of your issue in the voicemail. 
 

6) Are there any training opportunities offered by the Center?

Please check our event Calendar for trainings offered by many organizations and individuals. Please note, the Center does not host all of the events posted, so please contact the host for further questions. The Center's annual statewide conference is a 3-day training and networking opportunity. 
 

7) I registered for a webinar but had to miss it. Can I get a recording?

We record many of our webinars and post them in our Archived Recordings. If you cannot find a recording, please contact info@ncnonprofits.org. Previous webinars can also be purchased by those who did not register for the live event. 
 

8) Do you have volunteer opportunities? How do I find volunteer opportunities?

To find opportunities in your community, search our Member Directory by city or region and contact local nonprofits directly. Other helpful resources include VolunteerMatch.org, Idealist.org, HandsOn Network, and ActivateGood.org
 

9) As a business, how can I support the Center's work or reach your Members?

Businesses can support our work by becoming Sustainers. There are varying Sustainer levels with corresponding benefits
Businesses may also promote their services to our Members through sponsorship and marketing opportunities.
 

10) How do media representatives contact the Center?

Our News & Communications page lists our media contacts to whom you can send your contact information and the topic and deadline for your inquiry. 

 

Website FAQs
 

1) How do I login to this website?

If you had a user login on the Center’s previous website, it may not have transferred to the new website. To check if your password is still valid, go to Request a New Password and enter your username/email address.

If the site recognizes your information, you'll receive email instructions with a link to reset your password.

If the site does not recognize your information or you haven't yet created an account, go to Create a New Account and complete the form. You'll be able to log into the website immediately and your organization's profile editor will receive an email to approve your affiliation. Once approved, you'll have access to all the Members-only sections of the website.
 

2) What are Profile Editors?

Profile editors are designated staff of Member organizations who have permission to approve the organization's staff contacts, promote staff contacts to profile editors, remove staff contacts, and renew membership. Initially, each organization has one profile editor, typically the Executive Director/CEO.

Profile editors receive emails when new staff contacts request to be affiliated with their organization. You may promote another staff contact (or multiple) to be profile editors. You may also demote profile editors to affiliated contacts who will still have full access to the website.
 

3) How do I update my organization's profile?

Profile Editors can review and update the organization’s profile from My Account.

  1. Select your organization name
  2. Select the "Edit" tab
  3. Update by fields
  4. Save

To add staff contacts to your organization's profile:

If the contact does not have a user account, have the staff member create a user account.

  1. Go to Member Login
  2. Select "I want to create an account"

If the contact has or may have a user account, they can check to see if their password is still valid by going to Request a New Password and entering their username/email address. If the site recognizes the information, they'll receive email instructions with a link to reset their password. If the site does not recognize their information or they haven't yet created an account, they can go to Create a New Account and complete the form. They'll be able to log into the website immediately and the organization's profile editor will receive an email to approve their affiliation.

To remove staff contacts from the organization's profile:

  1. Go to My Account
  2. Select "Coordinate Contacts"
  3. Remove contacts as needed
  4. Save
     

4) How do I renew my membership?

Profile Editors can renew the organization’s membership from My Account.

  1. Select your organization name
  2. Select the "Renew" tab
  3. Select the correct renewal option and add it to your shopping cart
  4. Proceed to payment