Read and Feed Volunteer Coordinator

Position Summary:
Under the direct supervision of the Executive Director, the Volunteer Coordinator will be responsible for managing the recruitment, training, retention and recognition of over 800+ active program, office, and
mobile classroom volunteers. This is a full time exempt, in-office position.

Key Job Responsibilities:
● Recruit, train, and drive retention of over 800 volunteers.
● Hold an average of 2-3 volunteer orientations per month throughout Wake County.
● Create and maintain volunteer rosters at all program sites, assigning volunteers to sites/tasks.
● Ensure volunteers are aware of their assigned schedule and communicate any schedule changes.
● Communicate with volunteers regularly to ensure consistent information circulates across
program sites.
● Conduct occasional program site visits to understand operations and support volunteers.
● Update, administer, review, and as needed, re-design volunteer recruitment and application
process.
● Plan and organize volunteer celebrations and activities.
● Develop and maintain a strategy for recruiting and retaining volunteers in areas of high need.
● Liaise with local organizations that provide volunteers.
● Represent Read and Feed at community events where volunteer recruitment is a main objective.
● Monitor and, where needed, develop additional volunteer policies.
● Work closely with the Program and Evaluation Director to identify and respond to programmatic
needs and opportunities; occasionally be on call during program hours
● Collaborate with groups (high schools, companies, other organizations) to organize service days,
such as book sorting, on an as needed basis
● Stay current on the literature and best practices related to volunteer management.
● Oversee ordering and inventory of prizes and mobile classroom/site supplies.
● Coordinate with groups and/or individuals interested in holding book and school supply drives
● Coordinate occasional mobile classroom visits to donor sites

Office management duties including:
● Oversee office hours daily by being in office, answering inquiries over phone, email, office supplies and drop ins
● Maintain organization of donation and book sorting room for volunteers
● Plan and receive donation drop-offs at the Read and Feed office
● Check mailbox and voicemail and set out of office voicemail during holidays when office is closed
● Work with accountant to complete some recurring payments/bills
● Manage the Read and Feed info@raf email address

Preferred Qualifications:
● BA, BS or Associate degree in business, human resources management, social work or related field preferred.
● Minimum of 2-3 years’ experience in volunteer programs and use of volunteer management systems, Galaxy.
● Fluency in Spanish is a plus.
● Knowledge of Salesforce or other CRM.
● Knowledge of Microsoft and Google Suite.
● Must be a self-starter and possess the ability to work well under pressure.
● Demonstrated problem solving skills and strong attention to detail.
● Excellent interpersonal skills including the ability to maintain tact, diplomacy, and confidentiality.
● Strong multi-tasking, planning and organizational skills. Coordinate multiple priorities.
● Work as part of a team to reach shared goals.
● Ability to positively lead and direct the work of others.