FAQs (Frequently Asked Questions)

1) How do I login to this website?

If you had a log in on the Center’s previous website, it may not have transferred to the new website. To check if your password is still valid, go to Request a New Password and enter your username/email address.

If the site recognizes your information, you’ll receive email instructions with a link to reset your password.

If the site does not recognize your information or you haven’t yet created an account, go to Create a New Account and complete the form. You'll be able to log into the website immediately and your organization’s profile editor will receive an email to approve your affiliation. Once approved, you'll have access to all the members-only sections of the website.


2) What are Profile Editors?

Profile editors are designated staff of member organizations who have permission to approve the organization’s staff contacts, promote staff contacts to profile editors, remove staff contacts, and renew membership. Initially, each organization has one profile editor, typically the executive director/CEO.

Profile editors receive emails when new staff contacts request to be affiliated with their organization. You may promote another staff contact (or multiple) to be profile editors. You may also demote profile editors to affiliated contacts who will still have full access to the website.


3) How do I update my organization's profile?

Profile Editors can review and updated the organization’s profile from My Account.

  1. Select your organization name
  2. Select the “Edit” tab
  3. Update by fields
  4. Save


4) How do I renew my membership?

Profile Editors can renew the organization’s membership from My Account.

  1. Select your organization name
  2. Select the "Renew" tab
  3. Select the correct renewal option and add it to your shopping cart
  4. Proceed to payment