There are different ways to be emotionally intelligent, and different situations call on us to be “agile” in our emotional intelligence, i.e. adapting to the social or emotional situation to solve the problem at hand. But sometimes we reach for the same responses out of habit, even when the situation begs us to rethink our approach. This type of reaction leaves people and organizations resistant and unprepared to solve the dynamic and diverse challenges that come our way. Using a pre-session assessment, this session will help you learn to read the emotional and interpersonal needs of a situation, navigate outside your comfort zone, and feel empowered to meet the demands of any situation.
Recording length: 1 hour, 6 minutes
Key Topics: emotional intelligence, emotional needs, interpersonal communication, social situation, agility