Membership Services Director

N.C. Association of School Administrators
N.C. Association of School Administrators
Desired Location: 
North Carolina
Organization Type: 


The Membership Services Director will lead NCASA’s member relations’ efforts, including strategizing, planning for, and implementing activities and services that provide value to members and promote member engagement, as well as membership retention and growth. Click here to download our full listing

Membership Development

  • Develop a strategy for member communication and engagement beyond NCASA’s weekly e-newsletter that builds a system of benefits for our public school leaders exclusive to NCASA.
  • Oversee all aspects of developing, strengthening and maintaining the membership network throughout the state, leading member relations efforts and ensuring, administering, interpreting and responding to program evaluation and development.
  • Manage and coordinate data transition to a functioning membership database with assistance from NCASA leadership and staff.
  • Maintain membership data.
  • Lead annual membership renewals for Districts and Individuals and perform corresponding database updates.
  • Perform new member outreach and welcome information for all members annually.
  • Print and distribute individual membership cards.
  • Track and engage retired/retiring members.
  • Conduct outreach to individuals employed by non-member districts to increase individual member engagement in those regions.
  • Respond to inquiries from current and prospective members; manage general inquiry mailbox.

Meeting & Event Planning

  • Lead meeting planning and associated contract management, coordinating with other staff, for functions including special workshops, the annual Conference on Educational Leadership, board meetings, AASA and annual networking events, awards ceremonies and small group training.
  • Procure meeting space and prepare contracts for review by Executive/Assistant Executive Director. Manage logistics. Visit venues to plan layout and traffic flow.
  • Plan staff and event attendee accommodations, procure room blocks and negotiate rates.
  • Evaluate keynote speakers, pipe and drape vendors, and audio/visual technicians as required for each meeting and event.
  • Coordinate with local Chambers of Commerce/Visitors Bureaus to secure incentives for event booking.
  • Develop and manage conference registration in Cvent for event attendees, speakers, exhibitors and special guests.
  • Work with Executive/Assistant Executive Director to establish event agendas and project timelines, ensuring all deadlines are met and participate in all efforts to publicize events, sending meeting reminders/materials and managing RSVPs for board meetings and smaller scale events and working with Assistant Executive Director/Graphic Designer on meeting publicity for large-scale events.
  • Prepare meeting handouts and work with Office Manager on completing packets and other event deliverables, such as name tags and table tents where required.
  • Coordinate Superintendent of the Year interviews, reception and event timeline in collaboration with NCSBA on behalf of NCASA/NCSSA Executive Directors.
  • Confirm the Annual Meeting Schedule and Calendar of Events.
  • Perform other administrative duties as approved and assigned.

Minimum Training and Experience Requirements

Completion of a four-year program in a college or university with a major emphasis on course work in communications, business administration or other related field, or an equivalent combination of education and experience. Exceptional people skills and high level of proficiency in written and oral communication skills including listening and speaking 1:1 or with small and large audiences. Strong customer service orientation and satisfaction in providing assistance. Genuine enjoyment in meeting others and learning about the successes and challenges they experience in the field of public education. Strong project planning, critical thinking, and problem solving; self-motivated and self-directed with entrepreneurial spirit. Able to successfully manage interruptions and details. Three-five years working in the nonprofit sector, preferably in a member services capacity. Experienced in the use of computer based constituent relationship management system for membership tracking; database/transition and web application knowledge a plus. Proficiency in Microsoft Office software (Word, Excel, and Outlook) and use of the Internet. Must enjoy working in a fast paced and small office/dynamic team environment.

Career Level: 
Job Type: 
How to Apply: 

Please send your resume and a cover letter highlighting your relevant experience to NCASA Assistant Executive Director Anne Strickland. Visit us online at for more information.