Membership Associate

Organization: 
N.C. Aquarium Society
Organization: 
N.C. Aquarium Society
Desired Location: 
North Carolina
Organization Type: 
Nonprofit
Category: 
Development/Fundraising
Description:

The North Carolina Aquarium Society, the non-profit support group for the North Carolina Aquariums, is seeking applications for the position of Membership Associate.

Duties and Responsibilities:

• Work in the daily processing of membership applications and renewals as they are submitted from the aquariums, pier, website, mail, and by phone.

• Work alongside and assists as needed part-time employees in the fulfillment of all membership and fundraising activities in the Raleigh office. Maintain maximum efficiency and customer service excellence.

• Respond to member and customer inquiries in a timely and professional manner via the toll-free number, email, and United States mail with excellence in customer service as a critical priority.

• Maintains positive and professional dialogue with aquarium and pier staff regarding membership sales, reports, and related issues.

• Assist the membership coordinator with needs of the membership operation including member database, equipment functionality, software and equipment upgrades, internet security, data security, and troubleshooting.

• Assist the membership coordinator in the maintenance of necessary financial records for auditing purposes. Process credit card transactions and cash/check transactions safely and securely.

• Assist the membership coordinator in inventory control of all membership materials including stationary, brochures, postage, membership cards, and associated gift items.

• Work with Aquarium Society management to innovate solutions, technologies, and processes to improve operational efficiencies and enhance the member’s experience.

• Provide support in revenue tracking, reporting, and customer communication for non-membership development activities such as capital campaigns, board contributions, and other fundraising activities.

Qualifications: Previous experience in customer service, sales, and other database management related fields. Ability to build rapport with clients. Ability to prioritize and multitask while maintaining a positive attitude and professional demeanor. Excellent written and verbal communication skills.

Education and Training: Bachelor's degree (B.A/B.S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Career Level: 
Entry-level
Job Type: 
Full-time
Salary Range: 

Salary: $26,500 to $29,000

How to Apply: 

How to Apply: Submit your resume by email to the addresses below. All resumes must be received no later than 3:00 PM on December 4th. Email resumes to: yatta.sahor@ncaquariums.com