Volunteer Services Director

The Volunteer Director provides oversight and management of the volunteer program.

Critical to this role are the abilities to build strong partnerships both inside and outside IFFS and to recruit, place and retain a diverse and energized group of dedicated volunteer resources. Working with staff across the agency and a team of specialized program coordinators, the Volunteer Director will work to expand the number of volunteer opportunities and ensure that vital IFFS operations are appropriately staffed in order to meet organization’s mission and goals.

Duties and responsibilities
Responsibilities include, but are not limited to:
• Identify, develop and implement creative strategies and recruitment methods to attract and retain a sufficient pool of volunteer staff to maintain efficient operations
• Assess utilization and capacity of volunteers across all IFFS programs
• Evaluate and implement risk management tools for all volunteer opportunities with regards to each IFFS program
• Work with agency staff to develop consistent volunteer position descriptions that are regularly updated with appropriate responsibilities and requirements
• Train staff to set tasks and responsibilities for their volunteers to effectively supervise and keep them motivated
• Develop and implement volunteer stewardship and recognition plan with at least one major event each year
• Work with Communications Team to keep website up to date with current opportunities
• Work with VP of Development to determine qualifying measures for volunteer fundraising engagement
• Create consistent system to track and monitor volunteers and their accomplishments, including Board of Directors, Board Associates and Committee volunteers
• Establish a consistent volunteer orientation and training program based on IFFS program and evaluate vehicles for communicating with volunteers
• Conduct regular program evaluations through surveys and direct calls regarding satisfaction and make program revisions as needed
• Work with Communications and Development department to obtain and utilize volunteer testimonials
• Manage corporate volunteer engagement


Qualifications include:
• Bachelor’s degree; course work or professional certification in related field preferred.

• Demonstrated successful volunteer administration and/or relationship management with ability to handle multiple projects at once.

• Team player • Excellent verbal and communication skills
• Proven ability to initiate action and motivate others
• Details and results oriented, while still seeing the big picture
• Experience with Galaxy Volunteer Software preferred
• Computer literacy including MS Office programs and Salesforce.com preferred
• Good organizational skills

Working conditions
Work is value, goal, and deadline oriented with extensive external contact. Regional travel is required, in addition to driving, walking, and standing. Computer work is expected, with extended hours as needed. Limited warehouse, garden and farm environment is part of the job.

Physical requirements

May sit for extended periods during the day. Computer work is expected, with extended hours as needed. Limited warehouse, garden and farm environment is part of the job.

Job Classification

Exempt: Position requires a high degree of judgement and discretion when managing the nearly 7,000 volunteers that our organization requires to operate. This position requires a high level skill set that utilizes logistics, evaluating labor needs and managing human resources.

Direct reports

Farm and Garden Volunteer Coordinator Child Hunger, Senior Hunger and Warehouse Volunteer Coordinator

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as

Organization Name: 
Inter-Faith Food Shuttle
Career Level: 
Job Type: 
Full Time
Triangle Area NC
Wake County
Organization Type: 
How to Apply: 

To apply please submit a resume and cover letter to HR@FoodShuttle.org

Salary and Benefits: 

Medical, Dental, & Life Insurance after 90 days.
Paid Time Off (PTO) 15 days annually.
Ten (10) designated paid holidays.
Simple IRA