Online Helpline Assistant- 2 PT Positions (1 Bilingual)

Online Helpline Assistant – Part Time
Position Description

The Orange County Rape Crisis Center’s mission is to stop sexual violence and its impact through support, education, and advocacy. We envision a just and equitable world free of sexual violence and all other forms of oppression. Our values include professionalism, excellence, accessibility, social justice, community involvement, self-care, and empowerment.

The OCRCC seeks 2 PT Online Helpline Assistants. 1 position is reserved for candidates bilingual in English and Spanish.

The Online Helpline Assistant position is considered non-exempt in accordance with the Fair Labor Standards Act at 20-25 hours per week. The position requires regular hours and frequent evenings and weekends.

Responsibilities:

1. Provide direct services via the crisis line and Online Helpline (OHL) to English-speaking clients, including providing staff-on-call phone coverage.
2. Provide staffing on crisis line and OHL as assigned and scheduled.
3. Share Companion training session facilitation with the OHL Coordinator.
4. Work with Client Services Team (CST) to enter client data and create reports.
5. Provide supportive, trauma-informed crisis response and case management services (including but not limited to safety planning, and support for sexual violence protective order preparation) to individuals impacted by sexual violence.
6. Provide appropriate resources and referrals to meet the needs of individuals and families in crisis.
7. Assist with the translation of agency materials.
8. Dispatch hospital response/advocacy as needed by contacting companions or Staff on Call (SOC).
9. Conduct client follow-up in person, via phone, and through email.
10. Work as a team member with other staff and volunteers in order to achieve the mission of the Center.
11. Collaborate with CST, program partners, and other community stakeholders to help plan and/or coordinate comprehensive services that best meet client needs.
12. Complete all relevant trainings and other tasks as required by the Client Services Director and Online Helpline Coordinator.
13. Participate and engage in staff meetings and retreats, in-service training, and regular supervision with the OHL Coordinator.
14. Maintain client’s records updated
15. Maintain appropriate standards of confidentiality.

Qualifications Required:

1. Bachelor’s degree in human services or a related field or equivalent experience.
2. Demonstrated effectiveness in communicating ideas clearly, both verbally and in writing.
3. Demonstration of cultural awareness, sensitivity, and competency.
4. Experience working with people from diverse backgrounds.
5. Strong organizational and problem-solving skills.

Qualifications Preferred:

1. Completion of OCRCC’s 63-hour Companion Training.
2. Experience providing assistance to survivors of sexual violence.
3. Crisis intervention experience.
4. Knowledge of the criminal and civil justice processes.
5. Familiarity with community resources available for survivors of sexual violence.
6. Experience working on teams.

Reports to: The Online Helpline Coordinator of the Orange County Rape Crisis Center

Hiring Range: $15 per hour 25-30 hours per week

Benefits: The OCRCC offers all employees the opportunity to opt into the agency plans for Health, life, and dental insurance; a 3% match for retirement investment plan; and a generous vacation and sick leave package.

To Apply: Please send cover letter outlining your interest and qualifications for the position, a resume, and email and phone contact for 3 professional references to jobs@ocrcc.org no later than December 17th, 2018. Please specify whether applying for the Online Helpline Assistant or the BilingualOnline Helpline Assistant position.

The Orange County Rape Crisis Center is committed to fostering the leadership of people of color, Native people, immigrants and refugees, low-income people, LGBTQ+ and trans* people, people with disabilities, survivors of sexual and/or domestic violence, and people living in the many intersections of these experiences. We strongly encourage people from these communities to apply and will not discriminate on the basis of race, ethnicity, color, socioeconomic class, gender identity, gender expression, sexual orientation, sex, religion, disability status, citizenship status, age, veteran status, or national origin.

Organization Name: 
Orange County Rape Crisis Center
Career Level: 
Entry-level
Salary range: 
Hiring Range: $15 per hour 25-30 hours per week
Job Type: 
Part Time
Location: 
Triangle Area NC
County: 
Orange County
Organization Type: 
Nonprofit
Category: 
How to Apply: 

To Apply: Please send cover letter outlining your interest and qualifications for the position, a resume, and email and phone contact for 3 professional references to jobs@ocrcc.org no later than December 17th, 2018. Please specify whether applying for the Online Helpline Assistant or the BilingualOnline Helpline Assistant position.

Salary and Benefits: 

Benefits: The OCRCC offers all employees the opportunity to opt into the agency plans for Health, life, and dental insurance; a 3% match for retirement investment plan; and a generous vacation and sick leave package.