Medicaid Managed Care Ombudsman/Health Care Navigator

Charlotte Center for Legal Advocacy, non-profit agency that provides legal assistance in civil matters to low-income persons in Charlotte and Western North Carolina, seeks Health Care Navigator/Medicaid Managed Care Ombudsman candidates for multiple positions in its Family Support and Health Care Program beginning February 1, 2021. More information about the Advocacy Center can be found on its web page, www.charlottelegaladvocacy.org.

In Medicaid Managed Care Ombudsman role will:
• Assist low-income families by telephone and online to access and use health care coverage under Medicaid and in resolving disputes with Medicaid health insurance plans;
• Assist with outreach to educate families of available coverage choices and their rights under Medicaid managed care.
In Health Insurance Marketplace Navigator role will:
• Conduct education and outreach about how to enroll in Medicaid, CHIP, and Marketplace coverage under the Affordable Care Act to individuals in Mecklenburg, Union, and Cabarrus Counties;
• Facilitate health insurance enrollment through one-on-one in person meetings with consumers in various community locations (by telephone during the public health emergency);
• Contact existing Advocacy Center clients who may qualify for a health insurance affordability program;
• Work with community partners including other non-profit organizations, medical clinics, health departments, churches, libraries, job-training programs, and other stakeholders to coordinate outreach efforts and connect with uninsured individuals/ families;
• Work with other local Navigators and CACs to organize enrollment events.

In both roles will:
• Provide referrals to appropriate agencies for applicants and enrollees with grievances, complaints, questions, or need for other social services.
• Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities.
• Work with English and Spanish language media (including print, radio, and television) to share information on open enrollment and the availability of assistance.

Qualifications
• Two-year or four-year college degree or equivalent training or experience;
• Paralegal, legal assistant, or social work training or experience preferred;
• Spanish language proficiency preferred;
• Experience working with low-income communities preferably at a non-profit or community-based organization within a multi-ethnic/multi-cultural environment preferred;
• Experience with public benefits eligibility and/or work experience as a health insurance service representative preferred;
• Proficiency in MS Office, including Word, Excel, Power Point and Adobe PDF professional;
• Ability to work independently and in a team environment; and
• Ability to effectively collaborate with co-workers and clients in virtual, face to face and meeting settings.

General Requirements
• Once hired, successfully complete and pass the Certification Training to be provided by Center for Consumer Information and Insurance Options (CCIIO) prior to navigator work;
• Be free from conflicts of interests, including payments and incentives from brokers, insurers, or insurance industry;
• Access to a reliable car with car insurance and a valid driver’s license preferred;
• Able to work nights and/or weekends during fall ACA open enrollment preferred;
• Possess socio-economic and cultural sensitivity and ability to communicate with persons in crisis or under stress; and
• Ability to multi-task and interact well with professionals, clients, and others.

Start Date
Position available beginning February 1, 2021.

Classification
The position is classified as paralegal-advocate on the Charlotte Center for Legal Advocacy salary scales. Full time, annual salary $34,500+ (depending on experience); generous leave and benefits. Part-time, comparable hourly rate, no paid leave or benefits.

To Apply send all of the following: (1) a detailed letter explaining your qualifications for and interest in this specific position and organization, describe qualifications for this program, experience with low-income individuals, Spanish language proficiency, full or part-time interest and availability, and other relevant information; (2) a resume; (3) a writing sample; and (4) names and telephone numbers of three references to: Administrative Manager, Charlotte Center for Legal Advocacy, by email to careers@charlottelegaladvocacy.org or by mail to 1431 Elizabeth Avenue, Charlotte, NC, 28204, email is preferred. Form letters and inquiries not containing this information will not be considered.

Organization Name: 
Charlotte Center for Legal Advocacy
Career Level: 
Mid-career
Salary range: 
$34,500 depending on experience
Job Type: 
Full Time
Location: 
Charlotte Area NC
County: 
Mecklenburg County
Organization Type: 
Nonprofit
Category: 
How to Apply: 

To Apply send all of the following: (1) a detailed letter explaining your qualifications for and interest in this specific position and organization, describe qualifications for this program, experience with low-income individuals, Spanish language proficiency, full or part-time interest and availability, and other relevant information; (2) a resume; (3) a writing sample; and (4) names and telephone numbers of three references to: Administrative Manager, Charlotte Center for Legal Advocacy, by email to careers@charlottelegaladvocacy.org or by mail to 1431 Elizabeth Avenue, Charlotte, NC, 28204, email is preferred. Form letters and inquiries not containing this information will not be considered.

Salary and Benefits: 

The position is classified as paralegal-advocate on the Charlotte Center for Legal Advocacy salary scales. Full time, annual salary $34,500+ (depending on experience); generous leave and benefits. Part-time, comparable hourly rate, no paid leave or benefits.