Housing Mentor Advocate

PLM Families Together
PLM Families Together
Desired Location: 
North Carolina
Organization Type: 

Job Title: Housing Mentor Advocate

Manager: Operations Director
Date: January, 2018
The Housing Mentor Advocate (HMA) is a critical part of the Families Together (FT) Program Team that is responsible for assisting families experiencing homelessness to obtain housing and delivering effective supportive services for these families in order to help them achieve residential stability.

The Housing Mentor Advocate will work closely with the Housing Navigator and the Stabilization Mentor Advocates to ensure that appropriate housing and support opportunities for families enrolled in the program are identified and to assist in their progress toward stability and independence.

The Housing Mentor Advocate will:

• Conduct thorough Intake Interviews as part of the enrollment process with newly referred families
• Establish effective professional relationship with enrolled households
• Thoroughly review the Participant Handbook with program participants
• Ensure that all required documentation is collected, all forms are signed, and client is fully aware of program policies, requirements, procedures and expectations
• Ensure that program participants are actively looking for housing and assisting as appropriate
• Ensure that resources needed for the success of adults, children, and teens in the household are received
• Address relevant issues with client families (root cause of homelessness, physical and behavioral health, substance abuse, trauma/domestic violence, employment, education, credit/financial management, family well-being, parenting and child enrichment)
• Provide coaching around goals
• Serve as the primary Mentor Advocate/Case Manager for families living in the FT Short-Term Family Housing
• Make appropriate referrals to community resources
• Document work in designated systems (within 5 days of entry and exit of Pre-housing phase)
• Develop and facilitate workshops including FT Orientation
Additional Duties May Include:

• Acting as mediator between landlord and client
• Serving on committees and as agency liaison with partnering and supporting agencies

Position Requirements:

• Experience working with vulnerable populations, providing crisis response services, and working from a coaching/client-valued perspective
• Experience working with homeless families preferred
• Excellent communication skills, written and verbal
• Experience working with individuals experiencing homelessness/poverty or equivalent combination of education and experience
• Superb written and verbal communication skills; this position will involve cold calls and program marketing, so above par verbal communication skills and a comfort level with conducting outreach are crucial
• Clean and valid driver’s license; must maintain agency authorized driver’s status.
• Organized with attention to detail
• Excellent customer service skills and enjoy working within a team approach
• Excellent oral and written communication skills
• Proficiency with MS Office and internet/email tools is essential
• Knowledge and experience with trauma informed practice, Rapid Re-housing and other best practices in working with homeless individuals is a plus

• Full-time, salaried position
• Occasional weekend and evening work is required
• Regular local travel is required; must have clean driving record and ability to drive personal and agency vehicle for work related activities
• Families Together Office: 908 Plainview Drive, Raleigh, NC 27610
• Shared office environment

Career Level: 
Job Type: 
Salary Range: 


How to Apply: 

Submit resume to jobs@familiestogethernc.org