Description: The ability to help people experience success at work creates benefits for employees, volunteers, leadership teams, organizations, and those an organization serves. This class addresses skills that could be used at an individual level, and to better help staff with problems that may affect their job performance and satisfaction. Learn how to strategically respond to issues related to employee communication, motivation, delegation, and coaching; to actively listen to and give constructive feedback to employees, volunteers, and clients; how common myths about employee motivation can make you a better motivator to your staff; how to use their individual differences to help your employees stay fully motivated; apply an effective step-by-step process for successful and mutually beneficial delegation with shared, defined expectations; and, how to prepare for and conduct a coaching session that could fully involve the staff member to understand and map a strategy for performance improvement. Instructor: Robert Kenney.
