I'm not sure if my organization is a member. How can I find out?
Check our member directory for your organization.
I have a discount code. How do I apply it?
On the registration checkout page, type the code in the box, and then click apply coupon. Please double-check your amounts before finalizing your purchase.
I forgot to apply my discount code. Can I get a refund of the extra amount?
Discounts must be taken when you register. Partial refunds will not be issued for missed or unapplied discount codes.
I can no longer attend a virtual event/webinar. Can I get a refund?
As we provide a recording and handouts, we do not offer refunds for virtual events/webinars.
I want to pay by check for a virtual event/webinar. How can I be invoiced?
We're sorry, the pay by check option is only available for membership purchases and renewals. All virtual events/webinars must be purchased online with a credit card.
I accidentally registered myself twice. What are my options?
We encourage you to find another staff or board member who can utilize the second registration. If an additional registrant cannot be found, cancellations must be received in writing to Jen O'Loughlin and will be subject to a 12% administrative fee for each registration cancelled.
I registered as a non-member even though our organization is a member. Can I get a refund of the difference?
Discounts must be taken when you register. Partial refunds will not be issued for missed or unselected member discounts.
I can no longer attend an in-person event. What are my options?
Registrants who are not able to attend an in-person event are encouraged to substitute someone to attend in their place. If a substitute cannot be found, cancellations must be received in writing to Jen O'Loughlin and will be subject to a 12% administrative fee for each registration cancelled. Refunds will not be given for no-shows.
I registered for an event but have not received confirmation. When will I receive the information?
Registration is not complete until payment is received and confirmed by our staff. Confirmation may take 2-3 business days. We appreciate your patience.