Development Specialist

USO of North Carolina
USO of North Carolina
Desired Location: 
Organization Type: 

The USO of North Carolina, Inc., a nonprofit 501(c)(3) organization whose mission is to strengthen America’s service members and their families by connecting them to family, home and country, is accepting applications for the position of Development Specialist.

Reporting to the VP of Strategic Partnerships and Development (SP&D), the Development Specialist is responsible for effectively and accurately collecting and managing donor data within the CRM database system, administering a timely and effective gift acknowledgement system, supporting administrative and logistics needs for all state level event-based fundraisers and employee engagement activities and public awareness objectives, and effectively promoting USO of NC as an ambassador. This is an outreach and administrative support position; the successful candidate is expected to build and maintain congenial professional relationships with supporters of USO of NC and communicate effectively when representing USO of NC in all education, outreach, and business development activities. The position is Non-Exempt, requiring no more than 40 hours/week. Traditional work hours will be between 8:30-5:30 Monday through Friday, with occasional night, holiday and weekend work required in performing the duties of this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Additionally, the Development Specialist must have:
• High School diploma required, undergraduate degree or comparable training and experience a plus.
• Knowledge and proven experience assisting with supplies, programs, and administrative functions.
• Work requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support the weight of 50 pounds in handling supplies.
• General knowledge of military community preferred. Ability to interact with USO of NC Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.  Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• A valid driver’s license and access to reliable transportation is required.
• Strong skills in managing CRM systems- recent, extensive experience in Salesforce highly preferred.
• Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.

Key Responsibilities:

• Oversee database management and gift processing; expand and manage client accounts within SalesForce, displaying a high-level of commitment to accuracy in entering and retrieving data, including identification and merging of duplicate files.
• Track and ensure timely completion of gift recognition, donor correspondence and mailings, special giving levels and renewal letters; conduct complex mail merges and oversee mailing logistics within specified timelines.
• Assist in identifying and gathering prospect information and coordinating initial appointments for SP&D meetings.
• Ensure that all hard files for individual donors and foundations are updated; create year-end reports for processing of annual IRS forms / audit while managing all donor and revenue information for reconciliation with Finance. 
• Manage information flow and approval process centers and programs, third party events and campaigns.
• Perform advanced and confidential secretarial and administrative duties by independently preparing meeting agendas, memos, inventories, reports, and correspondence for the VP of Strategic Partnerships and Development.
• Prepares development staff business travel and training packages to include but not limited to itinerary, agendas, confirmations, biographies of visitors, etc. in coordination with Office Manager.
• Maintain a calendar of SP&D activities and implement systems that enable and anticipate long-term event planning for signature events, employee engagement activities and corporate campaign activations; manage registrations for Combined Federal Campaigns and State Employee Combined Campaigns.
• Manage statewide, inventory, distribution and troubleshoot in-kind donated goods (ie: coffee, IT/technology).
• Serve as office receptionist in managing calls; Perform other duties as assigned.

Key Responsibilities:

• Knowledge of basic non-profit fund development techniques and strategies.
• Proven recent experience and proficiency with fundraising relationship management CRM database software (Salesforce) highly preferred.
• History of taking the initiative and working well both independently and collaboratively.
• Ability to handle multiple projects simultaneously with attention to detail and accuracy while adhering to deadlines and follow-through in a fast-paced environment.
• Outstanding interpersonal skills, project coordination, and the ability to work well with all levels of internal management and staff as well as outside partners and funders.
• Excellent written, verbal, and interpersonal communication skills. In particular, the ability to think creatively and produce compelling, appealing copy for use as requested.
• Demonstrated proficiency with various computer software programs including Microsoft Office (including strong skills with Excel and Power Point and experience with; must be able to operate standard office equipment including computer copier printer, mobile and desktop phones.
• Requires the ability to speak over the phone and in person listen and prepare professional written communication.
• Outgoing personality and ability to initiate and enjoy direct communication with donors and potential donors; ability to understand the needs and interests of partners and donors in order to develop and steward relationships
• Ability to exercise good judgment and discretion; strong ethical character capable of handling confidential and financial information.
• Highly motivated and energetic; demonstrated record of completing assignments.

Career Level: 
Job Type: 
How to Apply: 

Send resume with letter of interest to NOTE: All applicants must have their full application packet submitted by September 17, 2017. NO PHONE CALLS PLEASE.