Senior Director: Programs & Volunteer Engagement

Temple Israel
Desired Location: 
Charlotte Area
Organization Type: 

Temple Israel is a Conservative Synagogue located on the beautiful campus of Shalom Park in southeast Charlotte, North Carolina, with a current membership of close to 600 families. Our mission is to foster opportunities for all those who wish to engage in Jewish life through prayer, study, social action or otherwise, while supporting each other in times of joy and sorrow. Learn more about us at

Job Summary: 
This position provides both strategic and tactical oversight and execution support for all synagogue programs, including establishing and maintaining program budgets and a real-time program calendar. In addition to supporting the Executive Director on a wide range of assignments, the Senior Director is responsible for all temple programs and related marketing efforts. The Senior Director also serves as the primary contact with the clergy, temple auxiliary groups, board committees and volunteers to ensure effective support and coordination of all programs. The Senior Director supervises the Director of Temple Programming and other staff allocated to programs, services or other Temple Israel events. The Senior Director interacts regularly with professional and administrative staff at all levels, as well as board members, congregational members, donors, Shalom Park peers and others and must do so in a professional manner that consistently brings credit to ones’ self and Temple Israel. The Senior Director must have excellent interpersonal, communication (written and oral), supervisory, and organizational skills. Success will require close attention to details while multi-tasking, prioritizing and juggling competing priorities.

Essential Functions & Responsibilities:
1. Strategic direction and tactical oversight for synagogue programs. Temple Israel offers a wide variety of social, cultural, educational, and religious programs to its members. The Senior Director must be able to understand and accommodate the often-competing needs of our congregants while also ensuring the delivery of excellent programs and services in partnership with staff, lay leaders and other volunteers. Specific responsibilities include:
• Accountable for an accurate and comprehensive Temple Israel calendar, ensuring that the programs and events presented by Temple Israel clergy or staff or in partnership with the temple’s lay volunteers align with both building and human capacity.
• Oversees the overall program budget and ensures that all departments adhere to budgetary guidelines.
• Accountable for all temple events (e.g. special Shabbat programs, Jewish holidays, special events), ensuring that Temple Israel provides diverse, well-executed programs to our members throughout the year with particular attention to holidays and other occasions in the Jewish and secular calendars.

2. Oversight of marketing efforts connected to temple programs. The Senior Director will work with temple staff and volunteers to ensure that temple programs are effectively marketed to the community via the temple’s existing diverse marketing platforms (e.g. Kol Yisrael, Charlotte Jewish News, weekly eblasts, Shabbat announcements, flyers, social media, etc.) and such other platforms as may be advantageous. Specific responsibilities include:
• Writing and/or editing content for articles, webpages and a variety of collateral materials (flyers, invitations, etc.).
• Collecting necessary information from temple staff and lay volunteers so that Temple Israel’s marketing team can create collateral materials well in advance of special events.
• Ensuring that Temple Israel’s marketing team effectively utilizes a variety of marketing platforms (print, electronic and social media) to strategically and intentionally highlight specific temple programs, initiatives and events to the broader Charlotte community as well as to our temple and Shalom Park communities.

3. Volunteer engagement and coordination. The Senior Director will serve as the primary point of contact for Temple Israel’s auxiliary groups and volunteer committees (e.g. Sisterhood, Men’s Club, Social Club, Lifelong Learning, Social Action, etc.). Specific responsibilities include:
• Providing excellent customer service to the temple’s members and volunteers, ensuring timely and informative responses to a wide variety of inquiries.
• Liaising between Temple Israel clergy, staff and volunteer committees to ensure effective and collaborative communication and to prevent duplication of efforts.
• Maximizing the effectiveness of Temple Israel’s engagement efforts by facilitating involvement opportunities and cooperation among and within temple constituencies.
• Engaging in intentional volunteer recruitment and training in order to increase the number and quality of member volunteers.

4. Staff supervision. The Senior Director will supervise the Director of Temple Programming and manage the tasks and work product of several other members of the staff team. The ideal candidate will have significant experience supervising others and demonstrate a commitment to providing professional growth opportunities to direct reports.

5. Other:
• With respect to assigned responsibilities, directs and supports team members in administrative functions, including but not limited to: prioritizing daily tasks, preparing periodic or special reports or presentation materials, calendar management and support with respect to scheduling meetings, meeting rooms and conference calls; plans and/or organizes meetings, on-site meals, special events, etc.; making travel arrangements, reviewing and approving expense reports; invoice review and organization for approval, tracking and follow up on various tasks, reports and assignments. Resolves scheduling or other challenges, assists in coordinating preparation of reports by others, analyzing data, and identifying solutions. Interacts and communicates with a variety of external and internal customers in support of business processes and service delivery.
• Become proficient with and utilize ShulCloud and other company software programs to generate routine reports and respond to inquiries.
• Completes projects and/or reports in an accurate and timely manner.
• Demonstrates informative and professional assistance when working with staff team members, congregational members and others.
• Acts independently in developing and suggesting new procedures and new approaches to problems that improve business processes.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
• Performs other duties as assigned by Executive Director.
• See Exhibit A Standards of Performance for additional information regarding physical and comprehension requirements as well as performance indicators.
Minimum Education, Experience and Training:
• High school diploma or GED; bachelor and post bachelor degree preferred or any combination of training and experience which provides the required skills, knowledge and abilities to perform the essential duties of the job.
• Excellent writing, proof-reading and editing skills.
• At least three years of previous experience in delivering outstanding programs and events, with a record of effectively marketing and implementing creative and innovative ideas and engaging diverse populations (ages and stages of life). 
• Strong technological skills, intermediate to advanced skills in the full suite of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Publisher) and comfort using cloud based website and mail products.  
• Exceptional organization skills and strong attention to detail.
• Ability to manage multiple competing priorities and projects and comfort with high work volume.
• Strong interpersonal and outstanding communication skills.
• Effective team player and comfort with being both a leader and a partner. Works collaboratively and able to take initiative as appropriate.
• Knowledge of Jewish calendar, rituals, traditions, practices and customs.
• Experience in creating and monitoring budgets, familiarity with financial statements and demonstrated fiscal responsibility.
• Experience working with lay committees and managing volunteers.
• Prior leadership and supervisory experience, preferably in a not-for-profit environment.
• Knowledge of Conservative Judaism (ritual, values, history, practice) strongly preferred.
• Previous Jewish programmatic experience preferred.

This is a new position with a competitive salary. Comprehensive benefits available.

Effective Date – Position available beginning November 1, 2017. We will begin interviewing successful candidates as soon as applications are received and will fill this position as soon as possible. Background and reference check must be completed prior to official start.

NOTE:  As in any Job Description, this description, including the list of essential functions is not exhaustive and may be supplemented, as conditions require.  The Temple reserves the right to modify the quality or quantity standards for this position based on changes in requirements or other conditions.


Career Level: 
Job Type: 
Salary Range: 


How to Apply: 

To apply, please submit your resume, cover letter and salary requirements to:
Glenda Bernhardt
Executive Director
Temple Israel
4901 Providence Road
Charlotte, NC 28226