Front Desk Assistant

The Emily Krzyzewski Center
The Emily Krzyzewski Center
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Job goal:  Reporting to the Chief Operating Officer, the Front Desk Assistant will be responsible for managing the front desk and other entrances to the Center, providing a secure and welcoming environment for participants, staff, and visitors and ensuring the lockdown and safety of the facility. The Front Desk Assistant will assist in executing special projects such as building and event set-up as well as office and program support tasks as assigned.

Primary Responsibility Areas:
Front Desk Management: Serve as the first point of contact for all students, families, and visitors at the front desk, welcoming them and ensuring that all safety and sign-in procedures are being followed. Answer all phone calls and respond or re-direct calls to provide appropriate information. Responsibilities also include monitoring the parking lot and walking with students across the street.

Facility set-up and lockdown: Assist in set-up for events and programs. This may include setting up bleachers, opening gym walls, setting up scoreboards, and moving tables, chairs or other equipment. Ensure end of day lockdown of the building including locking doors, turning off lights, setting alarm, and when needed, escorting other staff to their cars.

Emergency Support: Assist in regular emergency drill procedures. Provide basic first aid for minor injuries. Manage emergency situations using crisis intervention strategies or by initiating emergency procedures. Complete incident reports as needed.

Administrative Support:  Complete administrative projects as directed. These assignments may include ordering or organizing supplies, data entry, filing, and mailing support.

Experience, Training, and Qualifications:
1. High School diploma required.
2. Experience in safety and security procedures preferred. Willingness to be trained and execute facility safety, CPR/First Aid, emergency and crisis intervention procedures required.  
3. Requires lifting and other physical activity for set-up of tables, chairs, gym equipment and other medium weight objects.
4. Excellent interpersonal, oral, and written communication skills. Experience with Microsoft Office (Word, Excel) and Google Suite (docs, sheets, forms) required. Excellent attention to detail and accuracy.
5. Bilingual English/Spanish preferred.
6. Ability to multitask in a fast-paced environment.
7. Evidence of commitment to serving low-income students, families, and community nonprofits effectively
8. Willingness to complete professional development and training activities as required/necessary.
9. Background clearance and reference checks required.

Terms of Employment:  Part-time, hourly position. Depending on availability, position may be filled by one employee at 20-29 hours per week or two at 10-20 hours per week. Typical school-year schedule is 2:30-8:30 p.m. Monday-Thursday and 2:00-6:00 p.m. on Friday. May require some Saturday and non-traditional hours.

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Pay: $13-15/hour (commensurate with experience)

How to Apply: 

Submit one document with your cover letter and resumé electronically to Lauren Gardner at with position title in subject line. Applications will be reviewed on a rolling basis and will be accepted until January 26, 2018, or until the position is filled. Please note that only candidates selected for an interview will be contacted. For more information, visit